top of page

Refund Policy

​

B2B Refund and Payment Dispute Policy

Effective Date: June 16, 2026

 

This Refund and Payment Dispute Policy governs all creative, editorial, design, and accessibility services provided by BeeBook Design, LLC (“Provider”). This policy is fully integrated into and subject to the terms of our master Client Services Agreement (CSA) and any active Statements of Work (SOW).

​

1. No Refunds for Completed Milestones

Because all services—including copy editing, illustration, curriculum formatting, proofreading, and Section 508/WCAG accessibility compliance—are custom-tailored to Client specifications, refunds are not issued for completed milestones or verified hours worked.

  • Upon delivery of a milestone as outlined in an active SOW, the Client has the contractually specified period to review the work.

  • Payment of an invoice constitutes final acceptance of that milestone's deliverables.

 

2. Pro-Rated Fees and Early Termination

In the event that either party exercises their right to Termination for Convenience or Termination for Cause under Section 6 of the CSA, refunds and final balances are handled as follows:

  • Client Obligations: The Client is contractually required to pay Provider for all verified hours worked, raw materials utilized, and milestones partially or fully completed up to the official effective date of termination.

  • Advance Payments / Retainers: If the Client paid a deposit or advanced fee for a milestone that was not yet commenced at the time of termination notice, a pro-rated refund of the unearned portion of that specific deposit will be issued within thirty (30) business days.

 

3. Intellectual Property Linkage

Per Section 3 of the CSA, ownership of any custom deliverables transfers to the Client as a "Work Made for Hire" only upon receipt of full and final payment by the Provider.

  • If a payment is disputed, clawed back, or refunded due to early termination, the intellectual property rights, master grids, software templates, and final design files remain the exclusive property of BeeBook Design, LLC.

  • The Client may not utilize, publish, or distribute any educational content or designs associated with an unpaid or refunded milestone.

 

4. Revisions vs. Structural Edits

Refund requests based on creative dissatisfaction are restricted by the revision limits established in Section 4 of the CSA:

  • Each project includes up to two (2) rounds of minor revisions per milestone.

  • Disagreement with design aesthetics or minor editorial choices does not constitute a breach of contract and does not entitle the Client to a refund.

  • Major structural edits or layout re-designs that exceed the original SOW scope require a separate fee and will not be grounds for withholding payment or requesting refunds on past work.

 

5. Invoice Disputes and Resolution

If a Client believes an invoice contains factual errors or overcharges, they must submit a formal dispute in writing within the payment window specified in the SOW (e.g., 15 or 30 days of receipt).

  • Late Fees: Undisputed balances left unpaid past the due date will incur a late fee interest charge of 1.5% per month under Section 2 of the CSA.

  • Mandatory Dispute Path: In accordance with Section 8.1 of the CSA, the Client explicitly waives the right to file a lawsuit or class action over billing disputes. All unresolved payment or refund conflicts must be handled through the following mandatory legal sequence:

    1. Good Faith Negotiation: Direct written communication between executive parties.

    2. Mandatory Mediation: Private mediation held in Jefferson County, Wisconsin, with costs split equally.

    3. Binding Arbitration: Administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

 

6. Limitation of Liability Cap

Under no circumstances shall any refund, credit, or financial liability issued by Provider exceed the total amount of fees actually paid by the Client to the Provider under the specific Statement of Work (SOW) in question.

 

7. Contact for Billing & Disputes

For all invoice inquiries, milestone sign-offs, or termination billing updates, please contact:

bottom of page